Thanks to our top-quality machines, service, and the mutual trust with our clients and partners, we have rooted success in Chile. – Nicolas Rönning, the General Manager of Saalasti Chile.

Saalasti has years of business history in Chile where we offer a complete local service from new machine installations to maintenance and machine rebuilds. Our Chilean headquarters are located in Hualpén in the metropolitan area of Concepción, in Central Chile.

Read ahead and get to know our base for South American business! 

A reliable partner to the pulp and paper industry in Chile

Strong pulp and paper industries are common in both Saalasti’s countries of origin – Finland and Chile. As a market leader in biomass machines, we offer local services to our clients in our biggest market areas. Saalasti’s clients in Chile mostly consist of pulp mills whose operators we help with sustainable solutions. 

Setting up a branch office in Chile was needed because machine and spare part deliveries had been done to Chile for years.

– There were already many Saalasti machines in Chile so it was a natural step to grow our presence locally in Chile, Rönning says. 

Rönning has been working with Saalasti for many years. Before the Saalasti Chile office started in full pace in 2017 he was working for a company representing Saalasti in Chile. 

There are more than 25 Saalasti machines in Chile – including Saalasti Crushers, Chippers, and Presses.

Even though Saalasti Chile is geographically far from headquarters and other Saalasti offices in Sweden, Canada, and Spain, communication between the offices is close-knit. 

We have excellent relations with the other Saalasti offices. We learn a lot from one another by sharing ideas and thoughts that help our clients. When we support one another, we ensure the best possible service to our clients, Rönning states.

 

What services does Saalasti offer in Chile?

From our Chilean site, we offer a vast range of our services: 

The growth that Saalasti Chile has had during the years is not only related to Saalasti machines, but during the years, in Chile we have developed different business areas that are related to the wood industry. They are like;

  • Representation of Nicholson debarkers, worldwide log debarkers for sawmill industry. 
  • Cutting tools sales agents for saw and pulp mills.
  • Technology area that provides its own developments solutions to saw and pulp mills.

Besides, with our reliable and curated partners, we offer a stronger overall service to our customers.

Speaking of Saalasti workers, Saalasti Chile provides employment to approximately 30 persons, including sales, administration,  maintenance, and services in our workshop.

We are also happy to say that we are a Great Place to Work certified organization that cares about its employers.  Our Chilean branch also gained very high points in the GPTW survey, which measures employer experience and satisfaction.

Saalasti office

Rebuilding improves the machine lifecycle 

In Chile, the rebuilding of machine parts is a big part of Saalasti’s services. We have established a workshop where our professionals are specialized in repairing worn parts of Saalasti machines. The rebuilding is usually done in our workshop, but it can also be done on our customer’s site. 

– Saalasti’s rebuilding workshop makes machine parts new again. Our robust machines are meant to last decades, and one important thing is to ensure the good condition of hard-wearing parts, Rönning says. 

In rebuilding or recuperation, we rebuild parts to the original dimensions and tolerances. In our workshops, we sample recuperate the parts with quality welding. 

Rebuilding makes machine parts new again.

The rebuilding scope is tailored to the customer’s needs. For example, for Saalasti Chippers and Crushers, we can rebuild the rotors, crusher bars, and grates while we replace worn parts. 

Saalasti Chile also provides fast rebuilding and maintenance services locally. 

– And when the rebuild is not the best option anymore, naturally, we offer original spare parts for all Saalasti machines, Rönning adds. 

Saalasti rebuilding

Trust and top-quality service behind every happy client

When talking about customer satisfaction, gaining and maintaining trust have been the key elements in Chile, just like in other countries. 

“Promises made are promises kept” mindset is shared by all Saalasti branches internationally.

The key element for building long-lasting trust is understanding what our customers value. 

– Our clients are satisfied because Saalasti can find the right solution for their machines.  By using the right materials, and offering quality maintenance by our professionals, we ensure the best lifecycle for the Saalasti machines, Rönning highlights.

And it goes without saying that all of our services always strive to enhance our client’s business. 

– We always care about the customer’s money. We have satisfied clients, as we have been able to increase the operativity of our machines, he adds.

We always care about the customer’s money. Our clients are satisfied because Saalasti can find the right solution for their machines.

Also, we take full responsibility for our actions in every situation.

– Being honest is a very important value for us. If we make a mistake – which nobody wants – we take responsibility for that and fix things, he states. 

In a digital world, face-to-face meetings are still important

Saalasti has strengthened its position in the Chile office over the past few years, during which the world has changed a lot. What does the future look like for Saalasti in Chile? 

Now that worldwide travel restrictions have been eased, there will be more socialising and traveling to client meetings. Although digitalisation is rapidly going forward, it can’t completely replace face-to-face meetings.

 – It looks like 2023 is finally going to be the year for traveling and socialising. More trade shows, client meetings, and new grand openings. I travel a lot for my job and regularly meet our customers, partners, and contacts on their sites and during fairs. It’s very important to be on the field to provide the best service to our partners, Rönning says. 

In the future, Saalasti will strengthen its position further in other parts of South America. For example in Brazil where there is a demand for sustainable paper and pulp solutions.

Last but not least, Saalasti is an apparent operator locally. We actively partake in supporting the local community. 

 – We also do good for the community. To mention one thing, we sponsor the local rugby club and soccer teams that bring joy to people’s spare time, Rönning states. 

Do you want to hear more about Saalasti services in Chile? 

Contact us and we will happily tell more about how our sustainable solutions can help your biomass business.

Nicolas Rönning +56 9 6596 0605,   nicolas.ronning(a)saalasti.com

 

Read next: Greet Saalasti Swedish Office: the base for support for the Scandinavian area

Did you know that our oldest machines have been operating continuously since the 1980s? 

To sum up why our machines are top-performing decade after decade, it would all come down to maintenance and lifecycle services.  With our professional service, we ensure that our clients can make the most of their investments. 

Sustainability is our core value, which reflects on our machines concretely. They are sustainable in many ways; they help our customers to operate effectively with sustainable biomass, but they also sustain their value for decades. 

Read further and learn about the benefits of our lifecycle and maintenance services and why you should choose us as a service partner.

You will get to know about the benefits of our maintenance services directly from our hands-on performers. Tips will be shared by Janne Kuuseva, Service Manager Finland and Antti Kumpumäki, Service Manager Team Leader in Finland.

Protect the performance line but also the people

As we know, for any company, top-performing machines are crucial for their production and bottom line. At the same time, it’s noted that machine maintenance does protect not only your bottom line, but also every employee who operates the machine. 

Our vast services ensure that your Saalasti machine is both top-performing and productive but also safe to operate. It also goes without saying that our machines are compatible with high-reliability performance. 

Our maintenance services include everything that will keep your machine healthy:

  1. Maintenance for all Saalasti machines according to your needs: from changing consumable parts to turnkey contracts.
  2. Lifecycle services including, for example, preventive maintenance and service inspections.
  3. Original equipment manufacturing (OEM) spare parts for all Saalasti machines worldwide.
  4. Machinery updates where we optimise your machines to your current needs. This is a far more cost-efficient solution than investing in a completely new machine. 
  5. The machine’s maintenance history and reports are always available to you. 

 Read more about our services.

 

Service inspection reveals upcoming maintenance targets

Preventive measures are at the core of our lifecycle services. With them, you can enjoy the high performance of the machine and prevent unexpected maintenance needs. 

To make sure that our clients have the best operation, we offer service inspections.

In service inspections, we review the condition of your machine and any future measures that require maintenance, such as the need for consumable parts and machine upgrades.

“Service inspections are a good arrangement for both our clients and us. While our client can prepare themselves for upcoming reparations, we can schedule our maintenance beforehand and reserve the right resources for every asset”, Kuuseva says. 

Usually, service inspections are made twice a year on-site at your factory. During the two-day inspection, we check the condition of the machine when it’s running and when it’s not in use.

Thanks to service inspection, you can also supply critical components well in advance.

“It is definitely a good thing for the customer that we can assess the need to replace certain components and parts in advance. This way we can order the components beforehand and install them at the right time”, Kumpumäki says.

The core of service inspection is always to ensure the seamless performance of your machine.

“No one wants unexpected maintenance costs and untimely downtimes. With service inspection, we support our clients to know the upcoming maintenance needs ahead of time”, Kuuseva adds.

 

Minimising downtimes with timely service

Saalasti’s robust machines are essential to your processes and production lines. So we are often asked, how long will the maintenance take and how will it affect production lines?

In many cases, our maintenance will not affect your production performance at all. 

“If there are two or more Saalasti machines in one plant, we can arrange maintenance with no downtime at all”, Kumpumäki says. 

“And to plants with only one Saalasti machine, service inspection and proactive maintenance are really important. With them, we can schedule the maintenance for a time slot that’s the most convenient for the client”, he adds.

Scheduling maintenance according to seasons is often a good idea, especially in the northern areas. 

“If you’re wondering whether it’s better to have your machine’s maintenance done before or after the winter, it’s always better to schedule it before winter. The machine will be fully functional for the challenging season well in advance. Also, maintenance is not needed when energy is being consumed the most”, Kumpumäki points out.

 

Dedicated professionals at your service

When thinking about why you can rely on Saalasti’s services, there are many reasons.

“It’s safe to say that as a manufacturing company, we have the best expertise, special skills and tools to take care of Saalasti machines”, Kuuseva says.

“Each maintenance staff member is given a thorough hands-on training with our machines. No degree teaches you how to use and maintain Saalasti machines, so everyone gets an up-to-date and practical introduction to them, ” he adds.

It is also worth noting that we always aim to work as near the client as possible with our local services.

As a global market leader of biomass machines, we will serve our clients all over the world in different languages.

Our clients are happy with our fast reaction times with the right actions and flexible services. For example, because of the wide range of available components, we can replace consumable parts if we notice there is a need for that.

And in case there are any unexpected issues, you will reach us quickly. 

“Our online support is available 24/7, and if the situation is critical, we will be at your factory fast,” Kuuseva notes.

We offer different maintenance services from changing single components to anticipatory maintenance to annual maintenance.

Checklist to Saalasti machine maintenance

  1. Preventive maintenance ensures the reliable performance of the robust machine.
  2. Service inspections will pay for themselves, as you can prepare for future maintenance needs well in advance.  
  3. Need a tailored maintenance solution? We can arrange that according to your needs! 
  4. Machine updates can save you from new investments.
  5. Our online support is there for you 24/7. Is the situation critical? Call your local maintenance and we will take care of it. 

Do you want to hear more about our maintenance services? 

All Saalasti machines are meant to last decades, not years. We will ensure the performance with our vast after-sales services all over the world. 

Contact your local Maintenance Manager here.